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Delivery & Returns Policy

Delivery & Returns Policy

Where you are ordering goods to be fulfilled directly by Bigtaus Information Technologies A.S., the following delivery and returns policy will apply:


All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.


Bigtaus Information Technologies A.S. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

3. RETURNS (refunds and exchanges)

If you are unhappy with your item, please let us know. You have 14 days to return or exchange an item with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. To complete your refund or exchange, we require a receipt or proof of purchase. 

To initiate a return, please contact us via with your order details and reason for the return. We will provide you with instructions on how to return your item. Please note that the cost of return shipping will be your responsibility unless the item is faulty or damaged.

4. REFUNDS (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.


We do not offer refunds for sale items, unless they are faulty.

6. EXCHANGE (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at and post your item to: Ayrancı Mah. Hoşdere Cad. 16/C Çankaya Ankara



Online Sale Agreement


This contract was prepared due to the obligation of making contracts for the sales performed on the Internet as per Regulation on Distant Contracts Implementation Procedures and Principles published in the Turkish Republic Official Gazette dated 27.11.2014 and numbered 29188 and its articles are as follows.

Article 1 – Parties:


Title: BigTaus Bilişim Teknolojileri A.Ş. 

Address: Ayrancı Mah. Hoşdere Cad. 16/C Çankaya Ankara

Phone Number: 0090 850 885 24 48




The buyer is the customer of the site named

Article 2 – Subject:

The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Procedure and Principle of the Distance Sales Contracts regarding the Consumer Protection Law (numbered 6502), in terms of the sale of the product sold by the SELLER to the BUYER.

Article 3 – Information About the Service Subject to the Contract:

This Distance Selling Contract (from now on briefly referred to as the "Contract") has been prepared in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The parties accept and declare that they know and understand their obligations and responsibilities arising from Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The main features (type, quantity, description, selling price, payment method) of the Product are located on the SELLER's website. (

Article 4 – General Provision:



The BUYER, acknowledges and agrees that the BUYER has read and fully understood the preliminary information about the basic qualifications, selling price and payment method as well as the delivery of the products subject to this Contract as indicated in Article 3 and that the BUYER has provided the required confirmation in the electronic environment.



Announced prices and promises are valid until updated and changed. The prices announced for a period are valid until the end of the specified period. The price of the product that the BUYER has the obligation to pay and purchase through the website is collected by the SELLER from the BUYER. The BUYER will have duly and fully paid the price of the product he / she has received by paying the fee for the product he / she has chosen through the website. The SELLER is the primary and sole addressee for the BUYER.


If the product subject to the contract is to be delivered to another person/legal entity other than the BUYER, BigTaus Bilişim Teknolojileri A.Ş. shall not be liable for the refusal of the delivery by the said person/legal entity, where applicable.


The BUYER is aware that the right of withdrawal specified in Article 15 of the Distance Contracts Regulation No. 29188 dated 27 November 2014 is not possible for the product provided on the website platforms.


In addition to the terms of this Agreement, the parties accept, declare and undertake that they accept the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.


All articles of this Agreement have been read and accepted by the BUYER and this Agreement enters into force on the date it is approved electronically by the BUYER.

Article 5 - Delivery of the Product and Delivery Method:

The contract has come into force after being approved by the BUYER in an electronic environment and is executed by delivering the product purchased by the BUYER from the SELLER to the BUYER. The SELLER is obliged to provide the product in line with the BUYER information specified on the website.

Article 6 - Notifications and Evidence Agreement:

Any correspondence between the Parties under the contract shall be made via e-mail, except for the compulsory cases listed in the legislation. In the disputes that may arise from the Contract, the BUYER acknowledges, declares, and undertakes that the SELLER's official books and commercial records, electronic information, and computer records kept in its database, on its servers, will constitute binding, conclusive, and exclusive evidence. Also, BUYER acknowledges, declares, and undertakes that this article is in the nature of an evidence contract within the meaning of Article 193 of the Code of Civil Procedure.

Article 7 – Right of Withdrawal:

Pursuant to Article 15 / f.1, ğ provisions of the Distance Contracts Regulation published in the Official Gazette dated 27 November 2014 and numbered 29188, the BUYER does have the right of withdrawal within 14 days if all the purchased product with all provided accessories in undamaged boxing.

Article 8- Privacy:

The information specified in this Agreement by the BUYER and the information notified to the SELLER for payment will not be shared by the SELLER with third parties. The SELLER can explain this information only in the presence of administrative/legal obligations. Credit Card information is never stored. Credit Card information is only used to securely transmit to relevant banks during the collection process and is deleted from the system after provisioning. Information such as the BUYER's e-mail address and telephone is used only by the SELLER for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information can be sent to the BUYER after approval.


Article 9- Authorized Court:

In disputes related to this Agreement, the Consumer Problems Arbitration Committees in the BUYER's settlement are authorized up to the value announced by the Ministry of Industry and Trade every year. The Consumer Courts are authorized for disputes over this value.

In case the order is realized, the BUYER is deemed to have accepted all the terms of this Agreement.

If you have questions or concerns regarding our distance sale agreement, please contact us via info at

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